✓ Buyer Protection Fee

Shop with confidence

Every purchase on MiniCache includes Buyer Protection at no extra cost beyond the small 5% + 50p protection fee shown at checkout. Here is exactly what that means for you, in plain English.

What you're covered for

Item doesn't arrive

If your order never shows up and the seller can't provide proof of postage, you get a full refund.

Significantly not as described

If what you receive is clearly different from how it was listed — wrong models, wrong condition, missing pieces — you're covered.

Secure payments via Stripe

We never store your card details. All payments are processed by Stripe, one of the world's most trusted payment providers.

How to make a claim

Message the seller first — most issues are resolved quickly between buyer and seller.

If you can't agree, contact us within 7 days of your expected delivery date.

We'll review the case and, if you're eligible, issue a full refund within 3–5 business days.

What isn't covered

Buyer's remorse (changing your mind after purchase)
Minor cosmetic differences that were visible in the listing photos
Damage caused after delivery
Claims raised more than 7 days after the expected delivery date

Have a question about an existing order?

Go to Messages