Shipping Guide

Always use a tracked service

Untracked postage means you have no proof of delivery. If a buyer claims non-arrival and you have no tracking number, you are unlikely to win a dispute — regardless of whether you actually posted it. Use tracked for every sale.

Get proof of postage

Even with tracked postage, keep your receipt until the buyer confirms delivery. If something goes wrong, the tracking number and proof of postage are your evidence.

Pack for the worst

Packages get thrown, stacked, and dropped. Miniatures — especially painted ones — are fragile. Pack as if the parcel will be treated roughly, because it probably will be.

Disclose damage honestly

If something breaks in transit because of poor packing, Buyer Protection may not cover the seller. Pack well, and photograph the item before sealing the box in case of a dispute.

Wrap models individually in bubble wrap before placing in a box. Even "built" models have fragile parts like antennae and weapon tips.

Fill any empty space in the box with scrunched newspaper or packing peanuts — models should not be able to shift.

For painted models, avoid direct contact between paint and any material that could stick or scuff. A loose wrap of tissue paper under the bubble wrap helps.

If posting blister packs or sprues, the original box is ideal. If not available, cardboard backing and a padded bag works for lighter items.

Photograph the packed item before sealing. If a dispute arises, this evidence shows the item was properly packed at dispatch.