Support
We aim to respond to all emails within 1 business day. For order disputes, please try messaging the other party first — most issues are resolved directly between buyers and sellers.
Order dispute or Buyer Protection claim
If you have a problem with an order that you and the other party cannot resolve between yourselves, contact us with your order number and a description of the issue.
support@minicache.co.ukReport a suspected recast or prohibited listing
Spotted a listing that may contain recasts, bootlegs, or other prohibited items? Let us know with the listing URL and we will investigate.
support@minicache.co.ukAccount or billing issue
Problems with your account, your Stripe payout, or a charge you don't recognise? Include as much detail as possible so we can investigate quickly.
support@minicache.co.ukGeneral feedback or questions
Suggestions, ideas, or anything else — we genuinely want to hear from you. MiniCache is built for the community and feedback shapes what we build next.
support@minicache.co.ukResponse times
We aim to respond to all support emails within 1 business day. Dispute cases are typically reviewed within 2–3 business days once both parties have been contacted.
For urgent order issues, please include your order number in the subject line.